Dr. Greg Burke, Chief Patient Experience Officer for Geisinger Medical Center, talks about the importance of patient satisfaction and the phenomenon of patients and their families feeling like hostages during stays in the hospital. He explains the ways the healthcare system can cause confusion and frustration for patients, the problems caused by patients and providers having conflict, and some of the ways providers can help patients feel more comfortable.

Top 3 Takeaways:

1. Patients: do not be afraid to make sure you’re heard. Write down your questions and bring them in to your appointment.
2. Providers: Communication is the foundation of good healthcare.
3. Providers: “Be all things to all people” – tailor to the desires of the patient as much as possible.

Other References:

Catholic Medical Association Annual Conference

Association of Hospital Discharge Against Medical Advice With Readmission and In-Hospital Mortality 10.1001/jamanetworkopen.2020.6009


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